5 Best eCommerce Chatbot Tools for Your Online Store (2021)

When you’re working an net retailer, there are fairly just a few elements and operations to remain on prime of and take care of. With purchaser assist being so necessary to enterprise success, the final merchandise you need is to produce a subpar expertise for prospects. Therefore, you is perhaps questioning if an eCommerce chatbot may also help you on this division.

Fortunately, it could. These units present a robust resolution for streamlining and automating purchaser assist. Not solely can they provide help to take care of and reply prospects’ inquiries promptly, nonetheless they will furthermore tailor and customise the shopping for for journey. Plus, there are each sort of chatbots to select from.

In this put up, we’ll begin by discussing why it is your resolution an eCommerce chatbot and a few options for selecting one. Then we’ll offer you an inventory of 5 of the right eCommerce chatbots it is important use in your site. Let’s get began!

📚 Table of contents:

Why it is your resolution an eCommerce chatbot

You would possibly want the right on-line retailer on the net. Unfortunately, in case you present poor purchaser assist, you potential gained’t have fairly a bit success.

Similar to dwell chat software program program program, there are fairly just a few advantages to utilizing an eCommerce chatbot in your web site. The most vital is that doing so can considerably improve your purchaser assist operations and your organization’ experiences.

Some of some great benefits of utilizing an eCommerce chatbot embrace:

  • You can instantly greet consumers as quickly as they arrive in your site to produce an additional personalised expertise
  • Chatbots can routinely advocate articles, usually requested questions (FAQs), and completely totally different property to assist prospects resolve factors
  • They can diploma prospects to particular pages in your site that may very well be of curiosity to them
  • You can present product options by the use of your chatbot to drive product gross sales
  • Using a chatbot lets you accumulate particulars about firm to assist personalize their procuring for experiences, corresponding to accumulating e mail addresses so as in order so as to add to your mailing report
  • Chatbots can full prospects’ purchases for them

Chatbots is also notably useful everytime you don’t have an infinite assist crew (or one in the least) and need assist managing purchaser inquiries and questions.

Even in case you’re able to coping together with your purchaser assist operations all by way of working hours, likelihood is excessive extreme that some prospects might browse your retailer all by way of ‘off’ durations. A chatbot would possibly make sure they’ve entry to help within the event that they want it.

How to find out on an eCommerce chatbot software program program

There are a handful of elements you’ll potential need to ponder when selecting a chatbot. One of an very important is its ease of use. As with any kind of software program program you utilize in your site, it’s necessary to make it potential for it’s one you’ll have the ability to navigate and configure by your self, notably in case you’re a newbie.

In the same vein, you may also need to be certain that an satisfactory quantity of assist and documentation is obtainable alongside alongside together with your chatbot plugin. This is why we furthermore advocate that any resolution you choose is one which’s actively maintained and up to date by the developer.

Another drawback to ponder is which eCommerce platforms your most popular chatbot can carry out on. For event, some units are particular to WooCommerce whereas others are geared within the path of PhrasePress prospects in an additional major sense or completely totally different eCommerce units. One is just not primarily higher than the choice, nonetheless it is important to make it potential for the eCommerce chatbot you select is appropriate with the present units, platforms, and selections you utilize.

Finally, you’ll potential need to ponder the worth. Fortunately, many chatbots are comparatively low-cost, and there’s an choice for nearly any worth differ.

Now that we perceive additional about some nice advantages of eCommerce chatbots and what components to ponder when selecting one, let’s strive some high-quality choices. Below are 5 of the right eCommerce chatbots presently obtainable accessible in the marketplace. For every, we’ll talk about its selections, value, and potential viewers.

1. Facebook Messenger

Facebook Messenger is little doubt certainly one of many hottest and intensely environment friendly chatbot platforms on this planet. It’s free to make the most of and means which you could assemble your explicit individual bot. When doing so, you presumably can select from templates for product lists and extra.

The Facebook Messenger Developer platform.

While the Messenger platform itself does require a typical diploma of technical experience to make the most of, it includes a useful drag-and-drop design kit for establishing your chatbot. Additionally, it offers a PhrasePress Facebook Chat plugin it is important use to attach your PhrasePress web site with Messenger.

⚙️ Features:

  • Product report templates
  • PhrasePress integration
  • Chat extensions
  • Analytics
  • Platform design bundle
  • Payment acceptance

💵 Pricing: Free

2. Chatfuel

The Chatfuel website.

Chatfuel is one totally different of primarily essentially the most well-liked and reliable chatbot units obtainable. The platform means that you can merely combine with Facebook Messenger and assemble a chatbot with none coding abilities or expertise required. In truth, Chatfuel claims you presumably can create your explicit individual chatbot inside minutes!


Chatfuel is definitely worth contemplating in case you’re wanting for a excessive diploma of customization and administration. It’s a sturdy software program program that’s each versatile and acceptable for prospects of all ranges. While you presumably can create an account and begin a trial for free, you might should enroll for a premium plan to truly start utilizing all of the chatbot selections.

⚙️ Features:

  • Drag-and-drop editor
  • Pre-built chatbot templates for WooCommerce, Shopify, and Magento
  • Full-featured bot that routinely integrates with Messenger
  • A/B testing
  • Cart reminders
  • Targeted adverts by the use of Facebook Ads
  • Payment acceptance
  • Speech recognition

💵 Pricing: Free trial account, then $15 per month


The FLOW XO website for creating an eCommerce chatbot.

FLOW XO is a sturdy software program program meaning which you could assemble chatbots for Facebook, Slack, PhrasePress websites, and extra. It’s a very versatile platform and it is important use it for each sort of capabilities, together with lead interval, dwell chat, and extra.

You might even select from bot templates, together with ones for procuring for tickets, answering FAQs, registering accounts, and loads of others. It furthermore boasts an intuitive, easy-to-use User Interface (UI), making it a strong alternative for any experience diploma.


FLOW XO furthermore offers versatile pricing. You can begin with a free plan, then improve when you’re able to decide to a premium resolution and delay your bot effectivity.

⚙️ Features:

  • Integration with fairly just a few platforms together with PhrasePress, Facebook Messenger, Slack, and extra
  • Dedicated eCommerce integrations for WooCommerce and BigCommerce
  • Lead interval units
  • Payment acceptance
  • Live chat
  • Bot templates

💵 Pricing: Start for free, then improve for $19 per month

4. WP-Chatbot

WP-Chatbot is a free software program program by MobileMonkey meaning which you could add a dwell chat widget to your PhrasePress site. Although it has extraordinarily environment friendly integration with Facebook Messenger, you might too use it as an space chatbot resolution in your site. Additionally, it lets you conduct dwell chat conversations with consumers.

The settings screen of the WP-Chatbot plugin.

Not solely is it acceptable with all variations of PhrasePress, nonetheless it may very well be used on any gadget and in any location all by way of the globe. This is a sturdy choice in case you’re wanting for a free plugin. It’s furthermore good in case you’re vigorous on Facebook and need to combine your site with Facebook Messenger and what you is perhaps promoting web net web page.

⚙️ Features:

  • One-click prepare for PhrasePress
  • WooCommerce compatibility
  • 24/7 dwell chat
  • Single inbox for all incoming messages
  • Integration alongside alongside together with your Facebook Messenger account and Facebook Business Page

💵 Pricing: Free

5. Botmother


Botmother, whereas not as efficiently typically known as among the many many completely totally different choices on this report, stays to be a high quality software program program for establishing an eCommerce chatbot. What’s notably advantageous about this resolution is that it could you presumably can create one bot to make the most of all by way of fairly just a few channels and platforms, together with WhatsApp, Facebook, Telegram, and extra.

Botmother is especially useful in case you’re wanting for to create new product gross sales channels. Using synthetic intelligence (AI) know-how, the chatbot will routinely knowledge prospects by means of the procuring for and checkout processes that you simply simply configure. You might even use pre-built templates to make organising and establishing your bot that fairly a bit sooner.

However, Botmother lacks the devoted eCommerce platform integrations that one different chatbots present, so it’s additional centered on serving to you compromise for eCommerce funds instantly all by way of the chatbot.

⚙️ Features:

  • Multi-platform bot builder
  • Payment acceptance by the use of fairly just a few gateways (PayPal, BePaid, and loads of others.)
  • Built-in analytics
  • Pre-built templates
  • User dialogues and choice to hook up with an operator
  • Zapier integration
  • Debug mode
  • Support by the use of e mail and chat

💵 Pricing: Free to look at, then $17 per month per bot

Create your explicit individual eCommerce chatbot as we talk

Managing an net retailer is not any simple course of. However, the turning into units may also help make it considerably less complicated. When it entails bettering your purchaser expertise and personalizing prospects’ journey in your site, eCommerce chatbots is generally a extraordinarily environment friendly resolution.

In this put up, we talked about 5 of the right eCommerce chatbots to contemplate using for your PhrasePress site. If you’re a newbie wanting for a major, all-in-one choice, Chatfuel is a fine quality alternative. If you’re on a price differ and looking for a free, PhrasePress-specific plugin, WP-Chatbot is also appropriate for you.

Finally, in case you’re wanting for a full chat resolution that choices each human chatting and chatbots, you might too browse our assortment of the right dwell chat software program program program for eCommerce.

Do you would possibly want any questions on eCommerce chatbots? Let us know all through the recommendations half beneath!

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